Dough Baby Policies

ORDERING:

Orders must be placed at least 48 hours in advance, although the more notice we have the better; to ensure you are booked on our calendar. Orders placed within a one-week window may be subject to a rush fee, depending on the order placed.

Orders can be placed via Facebook, website inquiry or via phone (text or call) at 828-595-4491.

PAYMENTS:

Orders under $50 will require no deposit or the cost of materials (if any).

Orders $50-99 will require a non-refundable $25 deposit or the cost of materials.

Orders $100-199 will require a non-refundable $50 deposit or the cost of materials.

Orders over $200 will require a non-refundable 50% deposit or the cost of materials. 

All orders must be paid in full one week prior to your scheduled pickup date. 

We accept payments via cash, check and credit card via Square (there will be a processing fee for orders over $50).

If payment has not been made in full one week prior, your order may be cancelled, or you may face a late fee.

Materials for your order will not be ordered until your deposit is made. 

PROCESSING FEES (ORDERS OVER $50):

There is no fee for cash payments

There is a 5% fee for check payments.

There is a 10% fee for card payments.

WHEN IS MY ORDER SECURED ON YOUR CALENDAR:

Your order has been secured on our calendar when:

1. You hit the accept button on your estimate sent by Dough Baby.

2. Pay the requested deposit (if you have a question about the amount owed, please see above).

After those two things have been completed, your order is secure. Your order is NOT secure until the deposit has been paid.

PICKUPS/DELIVERIES:

Our central pickup location to avoid a delivery fee is at the Marathon/Dunkin combo beside The Asheville Airport.

A delivery fee will apply if your order is delivered anywhere other than our pickup location.

We have a minimum of a $20 delivery fee, and the delivery fee could exceed $20 depending on the location and the item(s) being delivered.

CHANGE TO ORDERS:

All changes must be made before the final payment is due (one week prior).

If anything does not look correct on your invoice, please reach out to us prior to payment being made. 

DESIGNS/COLORS:

All design ideas you provide are helpful in determining what you are envisioning for your order, and we encourage you to send those ideas.

Please note: your order will NOT look exactly like the inspiration ideas you send; We will try our best to get it as similar as possible but unless it is a design/order I personally created, it will NOT look identical.

ALLERGIES: 

It is your responsibility to let us know of any allergies you may have that you need us to avoid. Any allergies will be listed on the invoice if we have been made aware of any. By paying the invoice, you are assuring that you have made us aware of any potential allergies. 

Please note: An allergy label will be added to any and all dessert boxes. 

Thank you!